Where is my order?
You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your shipping or contact our Customer Care Team to help track your order.
Please remember that on some occasions it could take up until 9pm for the courier to ship your package.
Why has my order been cancelled?
Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare.
If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
How do I use a discount code?
Once you've added your must haves to your bag you need to click "view my bag", enter your discount code into the Promo Code box and click "Apply Code". You can then head over to the checkout to complete your order.
Your discount will not be added to shipping charges, sale items or exclusive collections and cannot be used in conjunction with any other offer.
Why won't my discount code work?
Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.
Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.
Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.
Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.
Why am I unable to access/order from your website?
Oops! We're sorry to hear you have been encountering technical problems with our website. We recommend you make sure that you have the latest updates for your operating system. If this doesn't work, try using a different browser and clearing the cache.
When will I be charged?
Payment will be taken as soon as you hit the Proceed button at checkout.